Useat Iso-Britanniassa asuvat kansalaiset ovat valittaneet Amazon UK:lle PlayStation 5 -tilauksestaan, joka tuli perille, mutta sisälsi jotain aivan muuta kuin Pleikkarin.
Amazon UK on toimittanut PS5:n tilalla muita kodinkoneita. Yksi heistä oli freelancer-toimittaja Bex April May, joka sai PS5:n sijaan ilmankuivaimen.
Happy #PS5 day everyone. Tried to document our one’s unveiling, but Amazon have tricked us with an unsolicited air fryer instead (after giving delivery password). Anyone else had this problem today? pic.twitter.com/99IUSzSJUU
— Bex April May (@bexlectric) November 19, 2020
Osa tilaajista on saanut jalkahieromakoneen, kahvinkeittimen ja yksi sai kissanruokaa.
Looking like only refunds offered at this stage from @AmazonUK latest response, I’m trying to get my complaint escalated to ensure order is fulfilled (whenever stock allows) pic.twitter.com/bspNN7Ovev
— David Maggs (@davidmaggs_art) November 21, 2020
love to have been waiting all day for my PS5 delivery only for this to show up at 10pm, is this a joke @AmazonUK @PlayStationUK @AskPS_UK ? pic.twitter.com/79Zz6E85Ob
— yonic sleuth (@flagwithoutwind) November 19, 2020
Useissa tapauksissa epäillään, että kuriiri olisi varastanut PS5:n itselleen ja pannut tilalle muuta. Amazon tutkii pakkaus- ja kuljetusketjujaan ja on ilmoittanut tiedottavansa asiasta heti kun jotain konkreettista saadaan selville.
“We’re all about making our customers happy, and that hasn’t happened for a small proportion of these orders. We’re really sorry about that and are investigating exactly what’s happened. We’re reaching out to every customer who’s had a problem and made us aware so we can put it right. Anyone who has had an issue with any order can contact our customer services team for help.”
